Terms & Conditions

Last Updated: 11 Nov 2022


Introduction

By using any of BilligerHost (“we”, “us”, “our”) services, including, the website, Discord server, billing, panel, and more, you (“client”, “customer”, “you”, “your”) we assume you accept these terms and conditions in full. Do not continue to use BilligerHost's website if you do not accept all of the terms and conditions stated on this page.



Cookies

We employ the use of cookies. By using BilligerHost's website you consent to the use of cookies in accordance with BilligerHost's privacy policy.

Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.



Refunds

If you are unhappy with your service you may request a full refund within 48 hours of the initial purchase.
If your service is found guilty of any copyright infringements, trademark infringements, fraud, impersoniation/false claims or otherwise breaking American or International law. The service will be terminated. In all other cases, BilligerHost may not offer refunds. This includes early cancellations, credit added to your BilligerHost account and downgrades made to existing services.



48 Hour Money-Back Policy

Only Game servers are covered with 48 hour money back policy.
This only applies to new orders and does not apply if you, the client, did not create a cancellation in time.
To use this option, you need to open a support ticket and write the reason you wish to cancel and receive a refund. VPS and Dedicated servers are not covered by our 48 hour money-back policy.



Chargebacks

If a customer is caught filing a chargeback against BilligerHost to one of our payment processors it may result in full account termination, removal of any services without prior notice and fees may be issued to your account. If we are unable to process the payment for the fees from a payment method on file your debt may be sold to a creditor who may proceed to collect on it.



Fair Use Policy

BilligerHost has the reputation of being a cheap, budget host that does not cost you much money. Please keep in mind that we use actual servers, with actual limits. Uploading a mass amount of files can significantly downgrade our servers for everyone, including you. You are limited to the resources that you have paid for, and going over or abusing them will result in your account being terminated.



User Conduct

You agree to not use the service to: Any sort of illegal activity, including, but not limited to, hacking, bruteforce, mass emails, mass dm’s, raiding, ip spoofers, etc. Upload, post, transmit, or use content that you do not own without permission. Including, but not limited to, piracy, copyright, identity theft, etc. Operate and use DDoS/Botnet tools with the purpose of harming others, or anothers server, relationship, or otherwise objectionable. Use a form of mass email service. Such as spam emails, advertisement emails, etc. Use or operate anything that is keylogging, proxy service, irc/shell/shell(s) if any type. Interfere with or disrupt the service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service



Advertisements

Occasionally we may send you promotional material to your email address if you opted in to marketing emails. You can opt out at anytime by switching this setting off inside of your customer account.



Accounts

You must be at least 13 years of age to use BilligerHost. If you are under 13, you must have permission from your parent or guardian to use BilligerHost.
BilligerHost reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their absolute discretion.



License

Unless otherwise stated, BilligerHost and/or its licensors own the intellectual property rights for all material on BilligerHost. All intellectual property rights are reserved. You may view and/or print pages from https://billigerhost.com for your own personal use subject to restrictions set in these terms and conditions. You must not: Republish material from https://billigerhost.com.
Sell, rent or sub-license material from https://billigerhost.com.
Reproduce, duplicate or copy material from https://billigerhost.com.
Redistribute content from BilligerHost (unless content is specifically made for redistribution).



Disclaimer

BilligerHost, under no circumstances should be held liable for data loss, downtime, delay, disconnection of services at anytime.
BilligerHost is not responsible for the actions taking place in our services themselves.
BilligerHost is not responsible for any damage, alterations, or actions taken by an account subuser. Subusers are added at the discretion of the customer.
BilligerHost is not liable for any changes outside of the initial server configuration. We reserve the right to refuse support for 3rd party software that is not included with the original setup.



Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.



Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.



Suspension and Termination

We will suspend your service 7 days after the next due date of the invoice generated by the system if it is not paid.
We will terminate your service 31 days after the next due date if the invoice is not paid.
Also, we will charge a 10% late fee on services if not paid by the due date.
Additionally, we reserve the right to suspend or terminate your services upon any violation of these terms or in other cases deemed necessary for any reason whatsoever and at anytime without prior notice.



Support

We have a variety of ways that you can contact us this can be done by email and tickets these are all displayed on our site or discord. Any other support method is NOT considered official and you will not be guaranteed a response. Our support agents will do their utmost best to answer all requests in a reasonable time frame however this may vary depending on the complexity of the request and due to enquiry load. Using our support systems to transmit any material that harasses another person, profanity, and threats are strictly forbidden and may result in your account being limited. Our support agents can only provide support for BilligerHost services and only to the customer that purchased the service.



Right to Modification

We reserve the right to modify any part of these terms at anytime with or without prior notification. It is your responsibility to check our website regularly for updates. The continued use of the service constitutes acceptance of these modifications.
We reserve the right to modify service descriptions, quantity, pricing at anytime without prior notice.



Right to support

We offer a $5-10 (depending on work needed done) service fee for any server fixes which cant be fixed by descriptions and ticket use.
Our support agents will have access to your server(s) and fix the issue that you have specified in the ticket. For full server management that fee will have to be purchased separately.

What is required for us to help:
- Network issues not created by the server
- Any issues that we deem are issues caused by us
- Any issues you can’t fix and can only be fixed server side by us

What is not required for us to help, but is not limited to, except with the server management addons:
- Issue with plugins or mods
- Server configuration or errors not network related
- Anything that is able to be fixed on your side
- Not caused by us