By using & purchasing our services rendered by BilligerHost, you automatically agree to our Service Level Agreement (herein referred to as “SLA”), including all the clauses listed within it. If you do not agree, you must cease use of the service immediately. We reserve the right to update or modify any part of the SLA, at any time, without prior notice. It is your responsibility to periodically review the SLA and update yourself with the changing provisions..
We guarantee 100% network availability to all applicable services rendered by BilligerHost, this does not include WebHosting. We do not guarantee that any service will be uninterrupted or error-free. If any of our physical machines fail to supply the necessary services to you for 15 consecutive minutes, the services affected will be covered by our SLA.
In order to apply for service outage compensation, you must create a support ticket on our billing system with the correlating account that which was affected by the outage. This ticket must be created within 24 hours of the service outage in order to be granted compensation, and outage must last longer then 15 consecutive minutes. This compensation will include a refund on the product for that specific month, no matter the billing peirod.
BilligerHost's SLA does apply to affected services during the following circumstances
While our technicians are either conducting maintenance on our services which results in temporary downtime. All maintenance will be announced on our Discord along with our billing system. If the client installs any sort of 3rd party software/script which causes downtime, once again, our SLA will not apply to your affected services. Our systems are built to be able to withstand and filter some of the biggest DDoS attacks.
There is no uptime guarantee. We can not guarantee any uptime on these services.